Returns & Exchanges

At Wallaroo Adventure Store, we want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our goal is to get you back on the trail as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached and the products are in 'as-new' condition.

3

Label and Ship

Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing